Refund Policy
This policy covers advisory engagements with App Clouds for board-ready audit reporting. It does not apply to products, software licences, or shipping—we do not sell those.
Eligibility
Refunds apply only to fees paid for scoped advisory services described in a written proposal or statement of work. Website form submissions do not create charges.
Timeframe
Refund requests must be submitted in writing within 14 days of the invoice payment date or before the kickoff workshop—whichever comes first—unless the proposal states a different window.
Full refunds
A full refund is available if we cancel the engagement before work begins, or if you cancel in writing before kickoff and no preparatory work has started on your pack or narratives.
Partial refunds
If work has started—discovery calls completed, drafts reviewed, or pack assembly underway—fees for completed stages are non-refundable. Remaining prepaid stages may be refunded on a pro-rata basis at our discretion and as documented in writing.
Non-refundable items
- Completed briefings, packs, calibration sessions, and workshops already delivered
- Third-party costs you approved in writing (for example, specialised printing for board packs)
- Deposits marked as non-refundable in the proposal once kickoff has occurred
Cancellation and rescheduling
You may reschedule confirmed sessions with at least 3 business days’ notice at no charge. Late cancellations may forfeit that session’s allocated fee. We offer one complimentary reschedule for illness or documented emergencies.
No-shows
If your named attendees do not attend a confirmed briefing or calibration workshop without notice, that session is considered delivered for billing purposes.
Work already started and materials
Draft narratives, severity matrices, and appendix indexes produced after kickoff remain billable for the stage they belong to. We do not purchase physical materials as a standard part of engagements; therefore material restocking does not apply unless separately agreed.
Deposits
Where a deposit secures a start date ahead of a committee deadline, the proposal will state whether it is credited to the final invoice and under what conditions it is refundable.
Refund process and timing
Email hello@app-clouds.digital or call +44 077 3725 0395 with your proposal reference and reason. Approved refunds are processed within 14 business days to the original payment method when possible.
Exceptions
If we cannot complete agreed work for reasons within our control, you may receive a full or partial refund for undelivered stages, or a credit toward a future engagement—your choice.
Contact for refund requests
App Clouds · 82 Shire Oak Road, Saxby, LN2 9ZR, United Kingdom · +44 077 3725 0395 · hello@app-clouds.digital